"the shambels that is ward 42"

About: St James's University Hospital

my husband was a planned admission yesterday evening arrived at 8pm asinstructed shown to a bed given a cup of tea then nothing 9pm a nurse appeard she knew nothing about what we could expect to happen operation wise only that it had been changed from a morning op and afternoon discharge to an afternoon op i left at 9.30pm very upset at the time of writing this 11/50am my husband is still waiting to see a doctor will he get to theatre today ? your guess is as good as mine that ward lacks organisation and leadership. a very unhappy and upset wife

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Response from St James's University Hospital

Dear Anonymous I appreciate that this must be very frustrating and distressing for you and your husband. I will forward your comments to the Matron for Urology and ask her to look into the issues you have raised. However it would be useful to get some more details from you, could you please contact the Trust’s Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk Thank you for taking the time to write to us. With kind regards Rosie Senior Nurse Patient Experience

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