"Mixed - the phone service is terrible"

My mum has been in and out of East Surrey hospital over the last month. She is currently on Leigh ward, having been held in recovery for 2 days after a hip replacement. While the operation was carried out swiftly after a serious fall, she should not be in these beds for so long. By a combination of this and the very poor phone system (I am in Yorkshire) I have been unable to speak to her since before her operation. This is despite calling 3-4 times a day, and as there is no close by family I really think I should have been able to do this. Also, while on Abinger ward on an earlier stay, it was impossible to get a mobile signal (although it seemed a little easier to get through to their phone line). I must have spent between 1 and 2 hours cumulatively on hold on their phones over the last month. The nurses and doctors I have dealt with in this time have all been highly professional and hard-working, but they seem to be battling very difficult circumstances.