"A&E at this hospital is awful"

About: Ipswich Hospital

My daughter has been suffering from terrible headaches for a few months. After being seen in PAU department today she had been given a new tablet to try and told to take no others and refereed for MRI scan. After taking this new tablet her symptoms got worse, with shortness of breath severe headache, slight chest pain. After calling 111 they advised to take her to A&E within the hour. In case of a reaction. we were seen by a doctor who was rude,unfriendly and completely unhelpful from the minute we stepped thru her door. Telling my daughter that she only had a headache and to take a paracetamol! When questioned as to why 111 would advise me to take her here she said "I don't know"! Absolutely disgusted with the treatment my daughter received tonight .this doctor went completely against the other doctor recommendations and gave her the paracetamol and said "that is what you take for a headache". The 111service was itself fantastic and very helpful, but unfortunately Ipswich hospital is very disappointing

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Responses

Response from Ipswich Hospital

I am so sorry to learn of your experience. I would be very happy to meet with you in person to discuss. Nick Hulme, Chief Executive 01473 702087.

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