"At every stage I was treated very efficiently by very polite, friendly, caring staff"

About: Victoria Hospital / Accident & Emergency

(as the patient),

Last Saturday I fell dislocating my elbow and fracturing my arm.

On arrival at A and E, I was assessed within 10mins in triage, immediately treated by doctors, analgesia given, x-rayed, elbow manipulated, cast applied, re x-rayed and discharged.

At every stage I was treated very efficiently by very polite, friendly, caring staff.

I am very grateful to them all for the speed that worked to ease my pain.

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Responses

Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear Raine

OUCH!

Dislocations are notoriously painful and so it was good to hear about the efficiency of the staff in easing the pain. Your description of "polite, friendly, caring staff" was also good to hear and I know that the staff will welcome your positive feedback which I will share.

Thank you for taking the time to tell us, it means a lot.

Regards

Louise Ewing

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Response from Heather Knox, Director, Acute Services, NHS Fife

Hello Raine thanks for taking the time to let us know! Our A and E team have been unusually busy these last few weeks so I am sure they will be pleased to read your kind comments they are a great team and work hard so it is nice to see this recognised. Hope you are now well on the way to recovery!

Best Wishes

Heather

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