"If this can happen twice in one house how often is it happening to the general public?"

About: Greater Manchester Tameside General Hospital / Oncology

(as the patient),

My story starts at my doctors surgery Thornley House, Hyde, where I was treated for a lump on my forehead. When I rang to make an appointment, my doctor told me to come straight away. After diagnosing a cancerous growth and a second doctor looking at it, it was decided the doctor would make an appointment at Tameside Hospital. This was August 2014.

I anxiously waited for my appointment from Tameside Hospital. Approximately 4 weeks later in September a letter came to say I had not turned up for my appointment in August. They suggested I should make a new appointment but if I did not reply within 14 days they will discharge me from their clinic. I rang them to explain that I never received their appointment letter or a telephone confirmation. Their response to what I said appeared not to concern them at all. My doctor would receive a similar letter from Tameside stating the patient did not turn up. This could cause a bad relationship between GP and patient.

I am still waiting for my operation and information received say it could be 14 weeks from beginning to operation. Several weeks unnecessary delay by Tameside Hospital is not acceptable.

This same experience happened to my husband some years ago with Tameside Hospital. If this can happen twice in one house how often is it happening to the general public? This is a condensed version of my story.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Many thanks for posting your comments. Please can I ask that you contact the PALS and Complaints department in order for us to address your concerns?

Telephone:0161 922 4466

Palsandcomplaints@tgh.uk

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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Response from Peter Denton, Healthwatch Manager, Healthwatch Tameside

At Healthwatch Tameside we have just (28 October) had a phone call from the original poster of this story. They informed us that their appointment with the consultant eventually went ahead but that there was a further problem with a referral to a plastic surgeon. They are still awaiting a date and time for that appointment and inform us that when they queried this delay they were informed that the consultant they saw had failed to make the referral.

We have advised the poster to contact PALS, as requested in the hospital's response.

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