"Simply to say thank you."

About: South Central Ambulance Service NHS Foundation Trust / Emergency ambulance Stoke Mandeville Hospital / Accident and emergency

(as the patient),

I was transferred by ambulance to Stoke Mandeville A & E following a collapse in High Wycombe. Confused, I found myself in the ambulance being monitored, once the crew decided I needed to be 'checked out'. I was driven to Aylesbury and very efficiently handed over to A & E where I was triaged and found to be non-urgent (I by now, was feeling far better) however, in need of generally being observed prior to likely being discharged. The team had already contacted my family (I carried a brief medical synopsis in my wallet, including contact numbers) to advise them of my situation.

Following extensive and efficient (also I would add extremely friendly and re-assuring) care it was decided I should be discharged providing a friend or family could collect me and ensure I was suitably looked after for the night (the collapse occurred mid-afternoon). My bumps and abrasions were dressed and I was asked if I was happy to be discharged (I was) and advised to both immediately contact the Unit should I have any unexplained occurrences (I also had hit my head on my fall) and to let my specialists know of my experience (including my G P).

I would like to thank all involved for their ease of adapting to my needs/mood (I do not like being treated like a number - would much prefer to be involved) coupled with their care and dedicated professionalism and confidence in their own work.

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Responses

Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

Thank you for your kind words of praise. I have passed your comments onto the team you have complimented to encourage then to continue provide the best possible care.

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