" The Day Surgery staff were genuinely caring people"

About: Heartlands Hospital / General surgery

(as the patient),

I was admitted to the Day Surgery at heartlands hospital. The staff were incredibly polite, courteous and just lovely people. I work in the NHS so I know the standards that we must follow as staff members. The Day Surgery staff were completely professional but more importantly genuinely caring people. They made my experience a positive one and made me feel very cared for. Thank you very much

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Response from Matthew Cooke, Deputy Medical Director, Heart of England Foundation Trust

Many thanks for this feedback and I am delighted to hear that the staff in the day surgery unit were so good. I will pass your message on to them.

Thanks for taking the time to give this feedback it is much appreciated and also helps to continue motivating staff to continue this level of care


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