"Why are we still waiting after 8 months?"

About: Freeman Hospital

In June or July of this year I sent an email entitled "Why are we waiting". I explained that my husband Malcolm was told by the consultant in February 2014 that he needed a triple heart bypass which would be done within six to eight weeks. Malcolm had his pre op assessment on 28th April,,so we assumed that surgery would take place within two to three weeks. Nothing happened. I emailed in June/July and received a phone call saying that they were trying to get Malcolm into hospital that week for surgery on the Saturday. Again, that didn't happen, but he was assured that as he was at the top of the list, it would only be a couple of weeks before he was admitted for surgery anyway. Here we are and it is 14th October and we haven't heard a thing from the Freeman. It is now 8 months since the appt with the consultant, 6 monrhs since his pre op assessment and 3 months since he was told it would only be another 2 weeks to wait. I know that emergencies take precedence over everyone else, and rightly so, but heart transplants and emergencies don't happen every day for 8 months. Maybe Malcolm has been overlooked so he will become an emergency!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Freeman Hospital

Thank you for taking the time to post your comments on NHS Choices. We are very sorry that your husband has experienced a wait for his treatment and that this is causing you concern. We would like to contact you and your husband to discuss this but as your posting does not provide your husband’s full details, we are unable to contact you directly. Please would you contact Cardiothoracic Directorate Manager on 0191 213 7672 so that we can review your concerns and provide you with the relevant information on the issues that you have raised. Please be assured that we welcome all feedback from patients and their relatives as we would always strive to improve our service and are very keen to respond to you in person.

  • {{helpful}} of {{total()}} people think this response is helpful