"Emergency Appendectomy"

About: Musgrove Park Hospital

I was rushed into Musgrove very early on Sunday morning with acute abdominal pain which ended up in a laproscopic appendectomy on Sunday evening. From the moment I arrived in A&E to the moment I was discharged from Ward 2 (SAU) I was treated with the utmost care by a team who embody everything that is good and professional about the NHS. I was treated with dignity, gentleness, kindness and respect throughout by each individual I met. I wish I could remember the names of everyone who was involved in my care as each deserves special mention but, alas, pain and medication have clouded my memory. I would like to thank the entire staff though as I felt that each person was genuinely concerned for my well-being and wanted to ensure I was OK throughout the process. My heartfelt thanks must got to the A&E department first of all who were at the end of a busy shift but never once complained and made sure I was kept informed of what was going on and regularly checked up on. The ward staff of the SAU (Ward 2) were exemplary and I was made to feel welcome and safe in their care. Nothing was too much trouble and every member of staff was an absolute pleasure to encounter. The surgical team that I met prior to anaesthetic were brilliant - five incredibly funny guys who probably could tell I was nervous and made it their duty to relax me and even get several laughs before the surgery. Once again, I cannot praise the staff highly enough - though dealing with many patients I felt as if I was a top priority throughout my stay and, though I hope I won't have to return under the same circumstances, I know that if I did I would receive the best possible care.

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Responses

Response from Musgrove Park Hospital

Thank you very much indeed for taking the time to write to give praise to the staff who recently cared for you in the Accident & Emergency Department and the Surgical Admissions Unit at Musgrove Park. It is always a pleasure to receive commendations such as yours and I thank you for your kind comments which I will pass on to the staff involved; positive feedback is much appreciated. I do hope this finds you making a good recovery. Lucille Hoose. PALS & Complaints Lead

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