"Horrendous hospital avoid in anyway you can"

About: Derriford Hospital

After falling ill in October 2013 with severe abdominal and back pain I was taken by ambulance to a&e where I was then admited to a ward to be told I had arthritis in my back and the abdominal pains would go in time , I was then sent home only to be taken straight back in within days , I was admited again however as there was a bed shortage I was put on a heart ward drugged up and left for 3 days without seeing any doctors, I then decided to discharge myself as I was made to feel like a strain on resources. After several trips to my GP and constants referrals to derriford in April 2014 I finally get a diagnosis and am told I need an hysterectomy and needed it within 12 weeks , i then had a pre op in May 2014 (after chasing it up) after not hearing anything I decided to chase up operation date to be told I'm on the list, I then get an appointment to see the consultant again (august2014) to be told that a years worth of my notes have been lost but not to worry I'll get an operation date within two weeks , after complaining and chasing I finally got a date for the 7th October 2014 , I arrived on the ward at 7am as instructed I seen all the consultants etc that I needed to see was given my pre meds and got changed to be told at 12.30pm that they had no beds and are cancelling my operation, I have constantly been chasing up another date to be told that I will get a date within 28days however that could also be cancelled and they can not give me a definite answer on an operation date, my GP would like me to go on morphine for the constant pain I'm in but I have young children that rely on me , all I get from the hospital is 'it's unfortunate but these things happen '! I have complained through pals but haven't got anywhere .

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Responses

Response from Genny Turner, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Dear Lee-Anne,

I am sorry to hear things have not gone well for you.

I will be sending your posting to the Women's Department asking for their comments.

Please would you be kind enough to contact PALS to see what progress they have made with investigating this for you Please call 01752 432564 or email:- plh-tr.PALS@nhs.net

Best wishes

Genny

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Response from Derriford Hospital

I am sorry to hear things have not gone well for you. I will be sending your posting to the Women's Department asking for their comments. Please would you be kind enough to contact PALS to see what progress they have made with investigating this for you Please call 01752 432564 or email:- plh-tr.PALS@nhs.net Best wishes Genny

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Response from Genny Turner, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

All feedback is taken very seriously and fully investigated.

Ms Sue Stock, Associate Director of Nursing, has looked into the circumstances surrounding your experience of cancelled surgery last month.

Decisions to cancel are never taken lightly; on the date in question there was a large number of emergency admissions that impacted on routine surgery.

Wherever possible patients are informed that there is potential their surgery may be cancelled the day before, thus enabling a decision to be made regarding re scheduling at a later date or attending and proceeding with surgery if a bed does become available.

Ms Stock would like to wholeheartedly apologise that this was not your experience of our care.

She is pleased to note that your surgery has now taken place and hopes that your recovery is going well.

If you would like to talk through any issue further, Ms Stocks secretary can be contacted on 01752 432092 and will arrange a meeting or telephone conversation.

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