"Once again excellent"

About: Salisbury District Hospital

I had contacted my optician as I was concerned about my eyesight and after consultation I was advised to attend the eye clinic at either Swindon or Salisbury. I opted for Salisbury as my records are there. The optician had given me the phone number for the clinic but unfortunately they told me I would have to first attend A&E. I arrived about midday and as the majority of people waiting had sports injuries it was some time (90 minutes at least) before I was seen by the triage nurse. Eventually I was sent to the Eye Clinic and by now it was about 4.15 and getting to the end of a long day for them. However I was dealt with as quickly as possible in a professional and courteous manner. The 2 doctors I saw were caring and efficient and after a series of thorough tests assured me that I didn't have a tear in the retina. I was given information as to what to expect over the next few weeks and returned home reassured. The only improvement would have been if I could have gone straight to the Eye Clinic as I felt the visit to A&E could have been bypassed in this case, easing pressure on the staff in A&E.

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Responses

Response from Salisbury District Hospital

Thank you for your comment, we’re glad to hear you felt reassured. You clearly waited longer than we would have liked, so thank you for your patience. Your feedback about by-passing A&E and going straight to the Eye Clinic is helpful as we want to hear from our patients about how we can improve.

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