"Ridiculous waiting times and no communication..."

About: Queen's Medical Centre

I was referred here by my private orthodontist to see what type of surgery I would need. It turns out that the NHS are able to offer all of the dentistry and surgery I need - which is fantastic - but, I've been waiting 7 months to receive an appointment to see the surgeon. Once I get this appointment (and agree to the surgery, which I have already told them I want) I have to wait another 6 months to get a surgery appointment. The staff are absolutely useless when you phone up. I've rang on several occasions and been given different pieces of information each time but, if you tell them this, they call you a liar and get rude and offensive. I have no doubt that the dentist knows what they are doing but the whole department is an absolute shambles.

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Responses

Response from Nottingham University Hospitals NHS Trust

Thank you for getting in touch and sharing your feedback. We are sorry to hear of the delays with your treatment, communication problems and poor attitude from our staff, each of which are concerning. It would be very helpful if we could speak to you directly so that we can look into this for you and get you the answers you deserve. You can contact me on 0115 924 9924 ext. 66459 or by email at hannah.docherty@nuh.nhs.uk. We will ensure we remind colleagues in this team of our values and behaviors and standards we expect of all staff in this regard.