"Maternity ward 07/10/14 - morning. Excellent..."

About: Queen's Hospital (Romford)

I visited queens hospital 07/10/14 in the morning at 11am unfortunately me and my friend had ended up on maternity ward I was there to visit my dad, he was on day unit, I was unsure what to do and who to speak to. A lady approached us and was very welcoming and polite, asked if we needed any help/ if we was alright? I was very stressed on arrival as I am not from this area and 2nd time getting lost in the hospital however, speaking to this lady she was listening and understanding, offered me a cup of tea and toast and also directed and had took us to where my dad was. I believe this excellent service is much appreciated and need more staff like this at reception area. I did make my way back in the afternoon to the maternity ward around 4pm to thank them however she left for the day. Thanks.

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Responses

Response from Queen's Hospital

Thank you for your kind words. It's always lovely to hear when our staff go above and beyond to ensure our patients and their families are well looked after. We have some wonderful staff in our Maternity department and they will be pleased to hear your comment. Yours sincerely, Flo Panel-Coates Chief Nurse

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