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Services - waiting lists

Posted By smoff

"Services - waiting lists"

About: Chorley & South Ribble Hospital / Ear, Nose and Throat

(as the patient),

I was referred by my GP in August for an audiology appointment. I still haven't received an appointment. I contacted the appointments service in September and again yesterday. I was told after going through all my details that they are still waiting for some more appointments to become available.

They could have told me that before I gave my details so I am now wondering if this is a postcode lottery.

I thought waiting times had been reduced but to go 2 months without even hearing a word is not good service and am disappointed at the way this service is run.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 9 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 27/10/2014 at 10:26
Published on Care Opinion at 15:40

Thank you for taking the time to provide your feedback. Please accept our apologies for the delay you have experienced in receiving your outpatient appointment. Can I ask you to please contact our PALS department on 01772 522972, who will be pleased to try to help to resolve the situation.

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Update posted by smoff (the patient)

I now have an appointment in the coming weeks. Thank you.

I suppose a Saturday morning appointment is an indication of how stretched our services are!

Response from Chorley & South Ribble Hospital 8 years ago
Chorley & South Ribble Hospital

Submitted on 09/06/2015 at 15:08
Published on nhs.uk on 10/06/2015 at 01:01

Thank you for your feedback. It was extremely disappointing to read your comments and we offer our apologies for the frustration and upset caused as a result of your experience. If you are continuing to experience problems, can we suggest you contact our PALS department on 01772 522972, who will be pleased to help.

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