"Everyone was totally unbelievable. "

About: Queen Elizabeth Hospital / General surgery

(as the patient),

I was an Emergency admission in early morning last December, experiencing severe abdominal pain & projectile vomiting. Following an abdominal ultrasound scan early that morning I was diagnosed with Gall Stones & my consultant informed me my gallbladder would need to be removed as it was causing other problems.

He sent me for a CT scan with contrast dye. Unfortunately, this confirmed I had pancreatitis . I was immediately placed in the HDU Unit to receive one-to-one round the clock care. I don't remember much of my time in the unit due to being so poorly & on so much medication to try to stabilise me. After 6 days I was transferred to an emergency ward in my own room where I spent Xmas. A couple of days after Boxing day I was transferred to a room on a post-op ward but could not have my surgery until the much later due to severe intense recurring bouts of necrosis of the pancreas.

So, I spent over 6 weeks in the care of the staff at the QE, including Xmas, New Year & my birthday in January. Without the help, care & support of ALL these AMAZING people & in particular my consultant Mr Taribagil, I know I would not be here today. I have no doubt in my mind that the swift diagnosis of my consultant from day 1 saved my life. That, plus all the unbelievable care from all the registrars, ward doctors, sisters, nurses, healthcare assistants, porters, X-ray staff & the cleaners! Everyone was totally unbelievable.

Prior to this illness, I was a very fit very healthy individual & my consultant said that is what saved me, but this only proves to me how much of a people person he is, he is an amazing individual as well as the most caring person I have ever met. His caring nature & his whole attitude and his way has obviously had a major impact on the people around him ( like dropping a pebble in a pond that ripple effect has spread ). I am totally in awe & so full of gratitude for EVERYTHING that you all did for me not only during my stay in hospital but also in my aftercare. I cannot sing the praises of the LEVEL OF CARE @ the QE enough.

I am with the Freeman hospital now for further treatment under the Pancreatic Unit & although I am totally & wholly gratefully for all they are doing for me - the QE it is not, unfortunately. Thank you all again so much for all you have done to get me this far, without you all I would not have made it! I am getting fit again now & I will soon be looking to get into a healthcare assistant role myself.

This experience has inspired me so much & I now know exactly what it feels like to be helpless & exactly how important a kind word or someone simply holding your hand means in that situation & I would love to pay this forward to others. Thank you all again so much you are simply wonderful!

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Responses

Response from Queen Elizabeth Hospital

Many thanks for taking the time to share your positive comments about your experience at the hospital. Our staff take great pride in their work and are always delighted to read such positive experiences from people staying at the QE. We will pass on your comments to the departments involved, it will be especially rewarding for them to hear that this experience has inspired you to become a healthcare assistant – best of luck in the pursuit of your new role. Thanks again for taking the time to feedback and we wish you a speedy recovery.

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