In phoning to cancel an appointment at 8. 30 for 9. 30 am, due to a really heavy cold virus. I was left frustrated and upset. I wanted to contact the physiotherapist to save a journey out to the local hospital. It was only after twice being told "I don't know" I managed to get her to look and see if the physio had an earlier app and would be contactable at the hospital so I could apologies personally.
I am conscious of the cost to the NHS when people do not cancel and was chided by my own doctor for not cancelling a previous app, which I did but the receptionist did not pass on to him and when I asked her to confirm that I had cancelled was told " will tell him you thought you had cancelled".
Having worked in medical records and in a library I believe the last thing one should say is "I don't know" or perhaps followed by "but I will find out".
"A physiotherepy appointment"
About: Perth Royal Infirmary Perth Royal Infirmary Perth PH1 1NX
Posted by grenada (as ),
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