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Renal Clinic: staff are always very cheerful, caring and hel...

Posted By North371

"Renal Clinic: staff are always very cheerful, caring and helpful"

About: University Hospital Ayr / General Medicine

(as a relative),

My husband has been to the renal clinic a few times, the staff are always very cheerful, caring and helpful.

On this last visit they took their time explaining things to us, We have found that each time we go the doctors have read your notes beforehand and know exactly why you are there. Dr Spalding has been most helpful looking at alternative treatments for my husband to prevent a hospital stay.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 20/10/2014 at 09:02
Published on Care Opinion at 09:04

picture of Eunice Goodwin

Dear North371,

I am very pleased that you and your husband feel the care you have received in the renal unit has been so good. This sounds as if the care was truly patient centred and it is heart-warming to hear. I am also sure that everyone is happy when a hospital stay can be avoided.

I will be delighted to make sure that the renal unit and Doctor Spalding are aware of your post. I know I say this often, but it makes a difference to staff to know that they are providing good care.

Kind regards,

Eunice

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