"Really frustrated with the transport service "
About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS) South Western Ambulance Service NHS Foundation Trust Patient transport service (PTS) Exeter EX2 7HY
Posted by Ash71 (as ),
I'm really frustrated with the transport service to and from the hospitals. My husband used to have morning appointments and we were generally picked up on time in the morning to get to the hospital in time for our appointment. However, we were always kept waiting for a long time after the appointment had finished that we were home very late, this was always particularly distressing for my husband.
We then changed the appointments to the afternoon hoping this would solve the problem, but we still fail to be picked up at a reasonable time after the appointment has ended. On this last visit we were picked up from our house at 10: 00 am for an appointment at 11: 55. We were seen early, before 11: 55 and were done by 12: 00. We checked when the ambulance would be able to collect us, we were told it would be 12: 45. We were actually not collected till 14: 55.
My husband cannot walk so we are completely dependent on the ambulance service to get us to and from the hospital but the journeys are very stressful, every hospital visit is fraught.