"Cancer Nurses"

About: Royal Preston Hospital

I would just like to leave feedback regarding a particular Cancer nurse at RPH. They are everything that a cancer nurse should be, she is caring, calm and very informative. Recently, we were extremely worried that my husbands cancer had returned for the fourth time. The consultants secretary was awful to our GP. stating that although the scan results had come back in just one day (the scan people are great), we or the GP couldn't be told the results as the Consultant was on holiday, that there was nobody else who could tell the GP and that we would know either way in about 4 weeks, and would just have to wait (and worry !). When you have been through cancer several times, the waiting for results is terrible, and this time it was making me physically ill. This nurse took the time to go into the hospital at 9pm at night to check if she had any messages from patients, and found a message from me, she then rang us at nearly 9.30pm to put our minds at rest. We have still not heard from the consultants department weeks later. To bother about a patient at that time of night shows a great deal of care and professionalism. They are a credit to RPH.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback at what is obviously a very anxious time for you and your husband.

I am sorry to hear of the standard of communication you received from the consultant's secretary was so unhelpful and would welcome the opportunity to discuss this further if you feel that would be helpful If son, can I ask you to please contact me on 01772 522793.

Thank you also for the very positive comments you made about the care provided by the Cancer Nurse caring for your husband; it is extremely pleasing to hear of the high standard of care and communication you received from her at what was obviously a very difficult time; please be assured that I have forwarded your comments with the Trust's Lead Cancer Nurse to share with her team.

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