"Awaiting treatment-14 months and counting"

About: Newcastle Dental Hospital

Aug ’13 – Dentist referral to your hospital following several infections & repeat courses of antibiotics. Nov '13 - attended Oral Surgery -was referred to Conservation Dept. Mar '13 - attended Conservation Dept. Referred back to my Dentist for completion of RCT work. My Dentist advised was too difficult for general dentistry (too many canals/heavily filled/post/crowned) hence referral to Dental Hospital. I sought second opinion. This Dentist requested x-rays from Dental hospital. When eventually received concurred with my Dentist & re-referred my case to Dental Hospital. Referral was rejected in July 14. My Dentist attempted to carry out the necessary work but unsurprisingly encountered difficulty and re-referred me to Dental Hospital. This referral was accepted. Other General Dentists have also concurred work too difficult for general practitioners. Oct 14 – On contacting your hospital requesting an early appointment was advised referral is a new referral . I have been triaged as ‘routine’ and informed will have to wait several months for an initial assessment appointment (why? - my notes will confirm the required treatment). Surely whoever reviewed my previous referral would realise this is a continuing problem - originating from Aug ‘13?!! I am in constant pain, suffer repeat infections (symptoms incl. headaches/ feverishness /sleep problems) & require regular antibiotics which in turn cause secondary problems (incl. repeat episodes of oral thrush / stomach problems – all requiring additional medication!) This situation which has dragged on for some 14 months is having a detrimental effect on my physical & emotional well-being. I feel it is not appropriate to be placed at the bottom of waiting list as technically I am not a new referral. Having to wait 14 months for treatment whilst Dentists play Politics is not acceptable . My current situation is extremely debilitating. I have no quality of life. I request my case be reviewed & expedited ….I really need my life back!!!

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Response from Newcastle Dental Hospital

Thank you for leaving feedback regarding your experiences at the Dental Hospital on the NHS Choices website. We are very sorry to hear that you are dissatisfied with the care and service you have received to date. We are unable to look into your concerns without your personal details but would be very keen to do so. In order for us to investigate the issues you raise and respond privately in more detail we would greatly appreciate it if you would please contact our Patient Relations department on 0191 223 1382 and provide us with your details.

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