"nurses at B4"

About: Russells Hall Hospital

this comments are left on behalf of my mum as she cant speak english so this is how she felt first time i had experience of seeing what happens inside da wards nd god i was disspointed so much that i wish i never go back to B4 again. there were the worst kind of nurses i seen in my time so rude disrespectful nd had no relationship with their patients nd there were so rude to visitors like my daughter went to ask for a glass and she stood there waiting here at recption and they just carried on talking not even one nurse asked wat she needed waited good 10mins and she just come back said there were just talking what they gona do when they finish their shift. whats happens to caring for your patients needs i cant understand why they did this. please if u read this then do take notice of this it could happen to someone else like me who cant understand english because im one of people who is actualy proud of our nhs nd our hospital.

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Responses

Response from Russells Hall Hospital

Thank you for taking the time to give us feedback about your mum’s stay at our hospital. We must sincerely apologise that your experience on Ward B4 was a negative one. We always strive to offer the highest standards of care to all our patients and it so disappointing to read that you feel our staff behaved in such a disrespectful way towards you. There is never an excuse for rude behaviour and so we have forwarded your comments on to the nurse and matron in charge of the ward who will raise your comments during their next team meeting. We are very disappointed by your comments and would appreciate the opportunity to discuss the issues you have raised in more detail. We would encourage you get in touch with the lead nurse for Ward B4 on (01384) 456111 extension 2665 so we can arrange a meeting or telephone call to discuss your concerns. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

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