"Poor aftercare"

About: Royal Derby Hospital

I dislocated my kneecap 18 months ago, and I was surprised at the level of care I received. First, it took an ambulance 45 minutes to reach me and the muscle spasms that it caused caused excruciating pain. Then, I was moved while the knee was still out of place, because the paramedics were not qualified to relocate it. You do not move a patient with a dislocated knee. Lastly, I was discharged after 3 weeks, without any recommendations for physio to strengthen my knee up again to prevent it from happening. I would not be writing this review if it wasn't for it happening again just yesterday, with staff at the Northern General telling me everything that was done on the day contributed to this reoccurrence.

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Responses

Response from Royal Derby Hospital

Many thanks for providing us with this important feedback about the care and treatment you received from the Ambulance staff and also the information you received following discharge from our hospital 18 months ago. We were extremely sorry to hear of your plight and will certainly forward this information onto our East Midlands Ambulance Services (EMAS) colleagues and the senior staff in our Trauma & Orthopaedic for information. However, due to not having your personal details or more specific information about this experience we are unable to respond to you more fully. Therefore, if this is something you would like us to do, then you may wish to consider contacting the Patient Advice & Liaison service (PALS) at EMAS and our Trust, who will be able to assist you further. They can be contacted at Derby Hospitals on Freephone 08007837691 or via email dhft.contactpals@nhs.net or at EMAS via Freephone 08452994112 or email www.emas.nhs.uk. In the meantime, may I once again thank you for taking the time to provide us with this information and offer our sincere apologies for any undue or additional upset caused at this time. Kind regards from the Patient Experience Team, for Derby Hospitals NHS Foundation Trust

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