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"False reporting from A&E"

About: Glasgow Royal Infirmary / Accident & Emergency

(as the patient),

Recently obtaining my release notes from my doctor it has occurred to me that there are things that aren't true in my notes. I then contacted the hospital and asked to speak to registrar in orthopaedics. I was told this doctor had moved hospital. I contacted this registrar at their new hospital, and asked about the report.

On further investigation, the registrar told me that they wrote only what my records from A/E said - that I had some alcohol, when in fact I had not been drinking at all, as I was driving my car with family as passengers, all travelling from Glasgow going to a family wedding. I am shocked that this was incorrectly reported.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 20/10/2014 at 13:53
Published on Care Opinion at 16:25


Dear Same as above,

Thank you for getting in touch to highlight this issue with me - it would be of great help to me in addressing the concerns that you have raised if you could contact me directly on lorna.gray@ggc.scot.nhs.uk

Your comments have already been passed on to the Head of this service but some more information from you would help us to look into this further.

Best Wishes,

Lorna

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