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Waiting time

Story from nhs.uk

"Waiting time"

About: Hinchingbrooke Hospital

I am extremely unhappy about the hour plus delay to my 10.50 appt On 10/10 Despite I - advised I had a 12 o'clock appt elsewhere i was told nothing could be done to get me seen sooner plus advised I'd wait weeks if I cancelled. I just got further and further delayed, desk staff extremely unhelpful. The first time I asked 5mins after my appt time I was told the clinic was on time eventually I was seen 1hour 20mins late Mr Andrews

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Responses

Response from Hinchingbrooke Hospital 9 years ago
Hinchingbrooke Hospital

Submitted on 14/10/2014 at 14:46
Published on nhs.uk on 15/10/2014 at 04:00

Many thanks for taking the time to leave us feedback about your recent appointment at Hinchingbrooke. We are sorry that you are not happy with the delay that you experienced. We pride ourselves on providing every patient with a high standard of care, and this means that sometimes it is necssary to spend more time with a patitent than anticipated. Should you require any further assistance, please do not hesitate to contact a member of our Patient Advice and Liaison Services Team on 01480 428964 or by email: hch-tr.pals@nhs.net.

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