"Very poor appointments system"

About: Moorfields Eye Hospital (City Road)

I recently asked for an appointment to see a cataract specialist, making it clear I would be away from Sept 10-Oct 9, and was given an appointment for Saturday Oct 11, which was perfect. On my return from abroad, I found a message to say that the appointment had ben cancelled and for me to make a new one. I immediately phoned, to discover I had been given an appointment on October 4 (when I was away) and that since I had failed to turn up, I had been discharged. This is ridiculous. To bring an appointment forward without confirming with the patent, and then behave in such a high-handed fashion and unilaterally discharging the patient, is totally unacceptable. I was then told the next appointment would be in early December, also unacceptable. A so-called world-class hospital should be able to manage appointments more professionally

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Response from Moorfields Eye Hospital (City Road)

I'm sorry to hear this. Sorting out our appointment processes is something we are working on as part of a wider programme to improve communications with our patients - but we're clearly not there yet. If you would like someone to look into your specific case in more detail, please email our patient advice and liaison service (PALS) via pals@moorfields.nhs.uk. They will be able to look into what happened and, I hope, resolve the issue directly with you.