"Appalling!"

About: Cumberland Infirmary

My daughter vomited a large amount of blood. Had been suffering from nausea etc for months and was awaiting a scan referral. 111 advised her to go to A&E immediately re the blood. After a chest x Ray my daughter was informed it was her asthma and was told she was too young to have anything seriously wrong with her! It appears age is a barrier to illness or disease. The nurse, who was rude throughout this whole visit took her blood pressure by leaving the cuff on and disappearing. The cuff kept reinflating and after 4 times my daughter's hand went blue and she lost feeling in it. My daughter did not feel it at all when her arterial blood was taken which normally is a painful procedure. She had problems with numbness for some time afterwards. Prior to her visit to this hospital my daughter had always received excellent care from the NHS, since her visit and awareness by one GP re her negative experience she has received continued appalling treatment by several Drs and NHS staff.

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Responses

Response from Cumberland Infirmary

I am sorry to hear of this experience which is not at all satisfactory and wish to apologise for the added distress caused. I have forwarded the message to the relevant managers for their urgent attention. Thank you for raising your concerns with us. Alison Patient Experience

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