"An extremely effective and conscientious employee"

About: Telford referral and quality service (TRAQS)

(as the patient),

I had to contact TRAQS to change my appointment and seek an earlier date. The lady I spoke to (I think her name was Kate) was extremely helpful. She listened carefully and fully understood the situation. She could not solve the problem immediately and promised to phone me back (which she did). I was very grateful that she was able to sort out a timely appointment for me. An extremely effective and conscientious employee – well done and many thanks

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Cross423

Thank you for taking the time to share your positive comments with the team.

I will share your comments with Kate when she is next in the office. TRAQS take Customer Service very seriously and the team as a whole always endeavour to do their best for the patients we speak to.We appreciate all feedback but it is lovely to read such positive comments and know that our work is appreciated and we were able to help you to arrange a timely appointment.

Thank you again for taking the time to show how much you appreciated the service you received from Kate as part of the TRAQS team.

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