"A clear contrast between two hospitals"

About: Ayr Hospital / Trauma & orthopaedics Crosshouse Hospital / Cardiology

(as the patient),

I recently injured my foot tripping over a pot hole in the road and was taken by ambulance to Crosshouse Hospital where it was x rayed and I was then sent home.

A couple of days later as my foot was still very painful I went to Ayr Hospital. The atmosphere here is completely different the the atmosphere I experienced at Cross house, staff very friendly and approachable. I was referred to Mr. Young who examined my injury and arranged for a follow up examination.

The follow-up was yesterday when I saw Mr. Larges. He was very thorough looking through my notes and even calling Mr. Young to check on details. He arranged for an MRI scan and for physiotherapy to be given.

This is so different from the treatment my husband received at Crosshouse earlier this year after a heart attack. We were not kept informed of what was going on, I was unable to see him and staff took little notice until I filed a complaint when they could not seem to do enough!

I just know at Ayr that people will get back to you and I could not get better care elsewhere. It would be great to see Ayr expanded with a children’s unit.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Slight681,

I am very sorry that in your experience, there were variations in care between the two hospitals (Ayr and Crosshouse). Being kept informed is so helpful and important when these situations arise. Without knowing more about your husband’s stay (e.g. his name, date of birth and admission date) it will be hard to look into this issue specifically, however, I suspect your complaint at the time did help. If there is anything further you would like me to do please contact me on 01563 826222 or email me on eunice.goodwin@aapct.scot.nhs.uk. Meantime, I will pass this to the Orthopaedic service, Medical Imaging at Ayr and both the Ayr and Crosshouse Senior Managers for their consideration.

I do hope your foot is now getting better and not keeping you in on these nice autumn days,

Kind regards,

Eunice

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