"Didn't have my medical records"

About: The Royal London Hospital For Integrated Medicine

My medical records arrived from the outpatients clinic halfway through my appointment , wasting my time and spending 15 minutes with the consultant repeatedly asking me what dosages of medications I was on six years ago! It's not my job to remember this and part of an appointment I had waited six months for was wasted

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Response from The Royal London Hospital For Integrated Medicine

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of the outpatient service at the Royal London Hospital for Integrated Medicine. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this.