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Ward 19, operating area and staff

Story from nhs.uk

"Ward 19, operating area and staff"

About: Leicester General Hospital

I have had 2 operations over the last 18 months under Prof Dias and have used this ward and the team on both occasions Firstly the ward and its staff are so friendly and helpful. Its a busy day ward but I never see any of the staff show frustration. If there is a problem they are quick to let you know that something has changed. I have been to many hospitals in many countries through my life and I can say that ward 19 and its staff are the best - well done The Operating area and the team their are again a credit to the hospital. They have a difficult task and made me at ease and welcome - believe it or not I even laughed at some our conversation - well done One minor point would be a better booking process as the wait from 7 15am until the operation 4pm could have been better planned

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Responses

Response from Leicester General Hospital 9 years ago
Leicester General Hospital

Submitted on 27/10/2014 at 17:48
Published on nhs.uk on 28/10/2014 at 03:00

Dear Steve, Thank you very much for sharing your experience with us. We have passed your lovely comments onto Professor Dias and the matron & ward sister for ward 19, so they can share your feedback with the wider team, which will make their day! We do ask patients to come in early for surgery, were you are put on a clinic list. We can't always predict if this will change due to complications or emergencies, so we do thank you for your patience on the day. The team are always looking at ways to improve the patient experience so we have shared your comments on that front too. Kind regards Communications Team Leicester's Hospitals

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