"Telephone call regarding appointment"

I telephoned Euxton Hall on 07 October 2014 and spoke with a member of staff as I wasn't sure if I had an appointment that day or the following week. It transpired that it was in fact that day and therefore I could not make it. I did feel very guilty as I appreciate the importance of consultants time and that a wasted appointment is one that could have helped another person in more need. I explained to them that I had just been given a new job and my thoughts had been elsewhere and that I was very sorry. They were extremely gracious about this and kindly explained my choices and asked me what I would like to do. As they were so helpful I asked their name and have now completed this form. People are quick to complain and should also give praise where due. Julie Bartlett

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Responses

Response from Euxton Hall Hospital

Thank you for your kind comments and taking the time to feedback on NHS Choices. We always strive to deliver the best care and service we can and welcome feedback from patients so that we can continue to develop and improve our services, as well as recognise where we are performing well. Please be assured your positive comments shall be passed onto our teams, and we wish you all the best with your care going forward.

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