"Excellent care for kidney stone problem at Doncaster"

About: Doncaster Royal Infirmary / Urology

(as the patient),

After my recent experience at Doncaster Royal Infirmary, I really felt that I had no option but to inform you about what happened to me and what my thoughts on this are.

Following an earlier admission at Bassetlaw Hospital for kidney stones and several visits to a local urologist I was finally referred to the care of Dr Ravishankar and his Urology team at Doncaster Royal Infirmary. I was very impressed during my first meeting with Dr Ravishankar. He was very professional, knowledgeable and above all caring and considerate. He gave me as much time as I wanted to ask questions and explained everything to me (something that I find is unusual for consultants!).

During my pre-op at the hospital I found his Urology Pre-Admission team to be equally impressive. Again, nothing was too much trouble. All my questions were answered and any concerns addressed. Everything was explained.

The high level of care and professionalism was continued during my stay at Doncaster RI for the removal of the kidney stones. Dr Ravishankar did an excellent job. Thank you so much!

Following my procedure I spent some time on ward M4 recovering from the pain and nausea. The ward staff could not do enough to make me feel comfortable and make my stay as pleasant as possible.

I would like to stress that they did whatever they could for my pain and nausea and did not make me feel guilty for bothering them when I asked for painkillers and anti-nausea pills. This is in stark contrast to other hospitals I have been in, where I had been fobbed off with replies like “I’m busy just now love”, “they’ll be round with the medication soon”, “shift change is in half an hour – you’ll have to wait till then” and “sorry, we’re changing over at the moment – someone will be with you later”.

And the big surprise...the food was very good!

Overall I was treated with care, respect and a high level of professionalism. I really hope that this standard is representative of all the other departments at the hospital. Please pass on my comments and gratitude.

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