"A big thank-you to the endoscopy staff at Castle Hill"

About: Castle Hill Hospital / Audiology

(as the patient),

A year ago I was sent by my consultant to have an endoscopy done at The Castle Hill Hospital. I had been suffering from undiagnosed stomach pains for 2 years.

Before I went, I had been told by various people who had had the procedure done, how horrible it would be. How wrong they were! It wasn't something I would like to have done regularly, but by no means was it the awful experince I was expecting.

The staff were marvellous, my nurse explained everything to me, talking me through my fears. I decided not to be sedated, so was allowed home very soon afterwards.

So a great big THANK-YOU to all the staff at the Endoscopy Unit, from start to finish you were all very kind, very professional, very caring. There's nothing more a patient could ask for.

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Response from Engagement Section Assistant, NHS Hull

Dear Karen100 Thank you for taking the time to let us know about your experiences at Hull Royal Infirmary via the Patient Opinion website. It is always good to receive positive comments about local services. Please be assured that our colleagues at Hull and East Yorkshire Hospitals Trust will pass your kind words on to the staff concerned. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and, should you wish to discuss the matter further, you can contact either NHS Hull’s Patient Advice & Liaison Service (PALS) on 01482 335409 or email, or our colleagues in PALS at the hospital trust on 01482 623065 or email. Thank you once again for taking the time to provide us with your views on our services.
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