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Wonderfully caring staff

Posted By Thermocline

"Wonderfully caring staff"

About: Royal Alexandra Hospital / General Medicine (wards 8, 10, 11, 14, 18 & 27)

(as the patient),

I had to spend a few days on the stroke ward (ward 4) recently. I was overwhelmed by how caring and empathetic the staff are. They were clearly pushed for time, being several nurses short, but the care they showed for patients who needed their help was amazing. Some patients needed a lot of care and the staff's approach to them was to give them the help they needed without rushing them or making them feel that they were a nuisance. The overall feeling was that the staff really cared and if I might quote one of the nurses: "I promise I'll do my very best for you xxxx. I just hope that's good enough. ". The staff on this ward are a credit to the NHS.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 10/10/2014 at 13:58
Published on Care Opinion at 16:35

Dear Thermocline,

Thank you for taking the time to share your experiences of Ward 4 at the Royal Alexandra Hospital, as well as the warm words of one of our nurses. It is lovely to be able to share feedback like this with the staff and I know they will appreciate it greatly.

I will pass on your comment to the staff on the ward as well as the manager of this service, and would like to thank you again for getting in touch with us.

Best Wishes,

Lorna

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