"Comments from service users"
About: Right Steps Wakefield Right Steps Wakefield Wakefield WF1 3AE
Posted by Sent538 (as ),
These are the latest comments from our Service Users that have been fed back to us as part of the Patient Experience Questionnaires:
PEQ: Waiting time for first appointment seemed excessive. My appointments with Sally were helpful in bringing me to understand that my sadness was normal.
PEQ: The 1: 1 service I had was brilliant, very targeted to my needs.
PEQ: My Advisor showed me a new approach to handle my problems and her input was invaluable.
PEQ: I would just like to say a big thank you.
PEQ: I enjoyed my time at turning point. It was very positive for me and I feel a lot better. Thank you.
PEQ: I felt that I was wasting your time and the people I talked to were lovely.
PEQ: Steven was very easy to speak to and made me comfortable straight away.
PEQ: My therapist was very helpful, friendly and approachable.
PEQ: It was very helpful in fact it was brilliant it has made me a happier person and I feel safe.
PEQ: I am so happy I did the cbt although there have been moments I wanted to walk away over misunderstanding we got there in the end.
PEQ: After my first visit I felt that the treatment I would get would help me also I felt comfortable in the environment.
PEQ: It's been very helpful in teaching me how to control my worrying. The techniques have genuinely benefited me and I will continue to use them.
PEQ: Although I feel I was "getting there" on my own. I really do feel the advice
and support offered helped this process. Thank you so much for being there.
PEQ: The team over time helped me regain my thoughts so that I could make controlling decisions for myself thank you.
PEQ: It has helped me to be able to speak out loud about my problems and my past. I feel like I can understand how my problems affect me. I understand my emotions and I am glad I can talk about it. I feel better for knowing I am not the only one who needs therapy like me.
PEQ: It was most helpful in sorting out my problem. Without your team I would still be Mr Nasty! ! (Thank you all).
PEQ: I was very apprehensive about making initial contact but once I took the plunge, I found the whole service very understanding and supportive. I feel able to face the future with more confidence and mechanisms to help me cope.
PEQ: I came along to a few workshops whilst I was waiting for my 1 to 1 and found them very helpful, Kathryn who did my 1 to 1 sessions was always kind and helpful I really feel much better able to cope with my anxiety and I am much more in control. I am very grateful for all the help and support I have received from Rightsteps and would like to pass on my gratitude to Kathryn who has helped me so much.
PEQ: Really enjoyed the workshops should have spaced them out more but limited to time off work. One to one was really helpful and I have learnt a lot.
PEQ: I feel much more confident in dealing with stress/anger related situations. I can deal with them through the advice given to me. I have delayed in answering because I wanted to be 100% sure.
PEQ: I would like to say a big thank you to Turning point and the Staff for helping
me through this difficult time I am having. Thank you very much.
PEQ: My experience at your service was definitely worth it. It was what I needed
and the best choice I made as I feel I am definitely on the road to recovery. Thank you.
PEQ: It helped me so much to talk to someone who I did not know Jack who I work with was so easy to talk to thank you all so much.
PEQ: The service was extremely helpful and has given me confidence but I still feel that I'm bottling things up. I will continue to work through and read the paperwork and handouts which are very useful. Thank you.