"Fantastic once you get past the desk in A&E"

About: The Tunbridge Wells Hospital

The staff and service I received at the hospital on Christmas eve was great once I had got past the receptionist in A&E. Although I am sure she was busy there was no one at the desk I was left standing for a good 15 mins before she called me over to ask why I was there. In A&E I think that is unsatisfactory.

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Response from The Tunbridge Wells Hospital

Thank you for your comments received on 8 October 2014. We are sorry to hear of your poor experience whilst waiting to speak to the receptionist in A&E on Christmas Eve 2013. I will forward on your comments to the the Matron in A&E. Your feedback is important to us and helps to improve the services provided by Maidstone and Tunbridge Wells NHS Trust. With kind regards The PALS team.

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