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Fantastic once you get past the desk in A&E

Story from nhs.uk

"Fantastic once you get past the desk in A&E"

About: The Tunbridge Wells Hospital

The staff and service I received at the hospital on Christmas eve was great once I had got past the receptionist in A&E. Although I am sure she was busy there was no one at the desk I was left standing for a good 15 mins before she called me over to ask why I was there. In A&E I think that is unsatisfactory.

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Responses

Response from The Tunbridge Wells Hospital 9 years ago
The Tunbridge Wells Hospital

Submitted on 23/10/2014 at 18:27
Published on nhs.uk on 24/10/2014 at 04:00

Thank you for your comments received on 8 October 2014. We are sorry to hear of your poor experience whilst waiting to speak to the receptionist in A&E on Christmas Eve 2013. I will forward on your comments to the the Matron in A&E. Your feedback is important to us and helps to improve the services provided by Maidstone and Tunbridge Wells NHS Trust. With kind regards The PALS team.

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