"Going to the a n e nope it's better to go home and..."

About: Homerton University Hospital

I went to the a n e this morning at 1 am 08-10-14 there were no more than 15 people waiting, I explained I had a collision with a car, my wrist isn't able to move and I'm in a lot of pain, the staff were really nice, took my details and told me to take a seat, I came back and asked what was the waiting time, they informed me it was at least 3-4 hrs then to get an x ray would take another 3 hrs and results 1 hr, I was shocked and told them I think it's better I see a gp in the morning where I can book an appointment, she told me it's better to come back at 7am, I've never been told by someone it's better to come back to Accident and Emergency 6 hrs later as if I had to make an appointment, this place honestly if I was severely hurt I would rather go home and suffer the pain instead of going and waiting 7 hrs, I'm sorry but I would not recommend this hospital to anyone. Now I'm home suffering the pain, thank you Homerton

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Response from Homerton University Hospital

I am very sorry to hear about your recent experience at the A&E department at Homerton Hospital. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment. I hope you will contact PALS 020 8510 7315 or PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns.

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