"awareness of the needs of disabled patients"
About: Manchester Royal Eye Hospital Manchester Royal Eye Hospital Manchester M13 9WH
Posted by wendy
Please note the low rating above re dignity and respect refers to the situation described below and not to treatment from a specific member of staff I came today to physically and emotionally support a friend age 65 with severe physical diasabilities who was bringing her 96 year old wheelchair bound mother for her monthly treatment for macular degeneration. This was not my first visit in this capacity and as on previous visits we experienced horrendous difficulty finding any disabled parking. The increased drop off parking is of no help to my friend, as a disabled driver, because she herself cannot walk any distance unaided and obviously cannot push her mother in the wheelchair [hence the need for my support] Expecting her to to park her car for a max of 30 mins [ assuming there are any spaces ], take her mother up to the clinic then to somehow walk back to her car try to find longer stay disabled parking further away from the clinic and then walk back, is physically impossible for her . Anticipating this problem pre -appointment is very stressful for her as she has often had to drive around the car park for over half an hour before finding a blue badge place. The difficulties do not end with problems parking -once in the building the heavy doors entering Clinic are a source of difficulty for my friend and even for me when pushing a wheelchair. In Clinic J space is very restricted and patients with poor vision, and varying mobility problems have to pick there way from their seat between chairs packed too tightly together. Add to this an excessively hot and stuffy environment and an appointment that lasted 31/2 hrs and the whole experience left my friend and her mother in a state of exhaustion. I cannot fault the treatment. care and warmth of the staff at the Royal Eye Hospital but the rest of the experience was horrendous. I would be interested to hear how people in my friends situation might be supported better Thankyou .