"Short waiting time but mis-diagnosed"

About: Charing Cross Hospital

I was seen very quickly (within 10 minutes) at Charing Cross A&E however, I was misdiagnosed with bursitis of the elbow which actually transpired to be severe cellulitis caused by infection. The doctor was very chatty but certainly dismissed my condition despite my communicating to her that I felt sure my arm was infected. She seemed to think the cut and insect bite on my arm and the fact that I had been abroad for two weeks were irrelevant! After a couple of days of deteriorating I went to a GP who prescribes two antibiotics and signed me off work for a week.

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is concerned to read your comments following attendance at the Urgent Care Centre at Charing Cross. It would be important to be able to investigate and we hope you will contact our PALS service pals@imperial.nhs.uk so that details can be passed to UCC service managers.

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