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dept of urology and gynaecology

Story from nhs.uk

"dept of urology and gynaecology"

About: Chorley & South Ribble Hospital

I Have taken my mother to see 2 consultants at Chorley this yr. My Mother is elderly. On both occasions all the staff were extremely kind, patient and helpful. They did not rush my mother or in any way make us feel time consuming. Were appropriate they discussed the process and decisions with my mother and myself. I am very grateful for their care, kindness, consideration and high quality of care

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 9 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 08/10/2014 at 16:06
Published on Care Opinion at 16:25

Thank you very much for taking the time to tell us of your mother's experience. It is always pleasing to hear that patients are treated with the high standard of care, kindness and consideration that we expect.

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Response from Chorley & South Ribble Hospital 9 years ago
Chorley & South Ribble Hospital

Submitted on 19/01/2015 at 11:55
Published on nhs.uk on 20/01/2015 at 00:01

Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we’re getting things right so we can share good practice across all of our services.

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