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Appalling manner towards patient

Story from nhs.uk

"Appalling manner towards patient"

About: Retford Hospital

I took my Mother to see the Doctor today. We waited an hour and half to be seen without anyone explaining what the issue was. We were then called in to see the Doctor who really did not have a clue at what point my Mother was in her treatment. The Doctor was very patronising and lacked patient care. I am a Practitioner in the NHS myself and was absolutely disgusted with the treatment given. My Mother came away very upset and despondent saying she was never going to a Doctor again.

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Responses

Response from Retford Hospital 9 years ago
Retford Hospital

Submitted on 07/10/2014 at 11:12
Published on nhs.uk on 08/10/2014 at 04:00

Dear Adele, We are sorry to hear that your experience at our hospital did not meet your expectations and would like to reassure you that we will look into the matters raised. To help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk Thank you.

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