"lazy and rude workers!"

About: Royal Preston Hospital

I have been rushed in royal preston hospital a few times now and the last time i did not get a ambulance, i had trouble with my breathing, couldn't catch my breath i had to find my own way to the hospital luckily my partner had a car and drove me there, after a long wait of crying and endless pain they gave me one tablet after 2 hours, the tablet stopped my crying but did not stop the pain, they did not check blood pressure, temperature, or any of the stuff they should normally have to do, I had a junior doctor who was lazy, playing on a phone checking text messages and was also talking about their sleeping patten. They gave my an x-ray said they couldn't really see much and just told me to wait till my appointment which was almost 2 months away. I've had a hip problem 8 years and every other hospital has sorted everything out as fast as they could. Now they have sent me a letter after I had my appointment and said phone this number for any problems with your appointment and I phone the number they give me and 20 minutes went bye and I put the phone down. I found the number for the main hospital and they answer within a minute and say oh you're phoning a secretary and then says hold on a sec and my phones now been ringing 35 minutes... its a joke i just wanted to know what my new appointment was for.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for your feedback. I am sorry and concerned to hear of your experience and would welcome the opportunity to discuss the issues you have raised in more detail and to try to resolve your outstanding concerns. If you are happy to do so, can I ask you to please contact our PALS team on 01772 522972.

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