"Problems with North West Ambulance Service booking"

About: North West Ambulance Service NHS Trust / Patient transport service

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Liverpool on behalf of a member of the public.

"There was no way I could get to an appointment at the hospital, however I was turned down for an ambulance with no valid reason. I called back an hour later, spoke to somebody else (same set of questions) and the ambulance was granted!"

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