"Missing hospital appointment letters"

About: The Royal Liverpool University Hospital / General medicine

(as a staff member posting for a patient/service user),

"As a frequent user of various different hospital clinics around the country due to a rare condition, I have come to the conclusion that there is a large black hole somewhere in the NHS with a lot of missing hospital appointments...I have been on lists with various hospital consultants and clinics and even district nurses for a number of years and I am struck by how many appointments I have waited endlessly for, only for them to turn up once I have rang and chased it, this can be months and months down the line. I feel something, somewhere in the system has broken. "

Posted by Healthwatch Liverpool 1

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Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust

Thank you for your comment. We would like to hear from you so we can look into your concerns. If you would like to contact the PAls Team, they will be able to help. You can contact them by phoning 0151 706 4903/2265, via PALS@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.