"Difficulty it getting in contact with the eye dept..."

About: Royal Cornwall Hospital (Treliske)

On the 2nd September I had cataract surgery on my left eye. On the 1st and 2nd October I felt a lot of discomfort in the eye and as I was going away on the 6th I felt I wanted it checked out. I checked the opening time for the eye department and phoned at 8am the phone rang continuously for 30 minutes with no answer. I then checked my post operation advice and found I had an emergency number for the situation I found myself in. I phoned this number and it rang continuously for 30 minutes with no reply. In desperation I went to the eye department and had to move through the antagonism of arriving without a referral or an appointment. I finally saw a doctor later in the day and was diagnosed with chronic dry eye for which I was prescribed drops which alleviate the situation. The doctor I saw told me that I was right to come in as soon as possible. I do strongly feel that no matter how busy the hospital may become phones that are ringing should be answered, especially what are put out as emergency lines.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Cornwall Hospital (Treliske)

Thank you for taking the time to give us your feedback. We have passed the problem with contacting the department by telephone to the team to put right for the future. Our apologies for any inconvenience.