"Worst experience ever!"

About: Salisbury District Hospital

Now I have used the A&E department in the past and have always been grateful for the work that they have done. They have always been respectful and provided an amazing service. However I recently used there services through triage and into Majors and was totally disgusted with the amount of respect the junior Dr's gave me. Sadly I was sat next to the nurses station - the junior Dr's enjoyed talking about me in the most disrespectful way possible. I chose to discharge myself to later be taken to another A&E where I learnt I did indeed have a more significant injury - I have to say I will do anything to stay away from Odstock hospitals A&E services!

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Responses

Response from Salisbury District Hospital

Thank you for telling us about your visit to our Emergency Department last July. I am sorry you felt you were not treated with respect on that occasion; as an organisation we strive to treat all our patients with dignity and respect and are disappointed to hear how you felt. We've shared your feedback with the Emergency Department team and they are really keen to talk to you to about your experience. Please could you contact our customer care team on customer.care@salisbury.nhs.uk or 0800 374208? Thank you

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