"My CRHT Experience with Eastbourne Sussex Partnership"

About: Sussex Partnership NHS Foundation Trust / Working age mental health care (community)

(as a service user),

I don't believe any other service in the country would get away with the despicable lack of concern and regard for people and their suffering that I experienced with CRHT recently. They seem to forget (or perhaps not care) that when people access their " service" for " help' they are at that their most vulnerable. This has an impact on their children's lives, families lives as a whole, and employers, therefore the cost to the wider society if the person is not supported has far reaching implications.

By the nature of their profession the CRHT should be sympathetic and advocating for these vulnerable marginalised groups who turn to them in desperation when they are unwell - and yet the treatment I received was the opposite. If I worked like that in my job - purely a tick box exercise without giving a damn about people focused outcomes and ridden with value judgements I would expect to be hauled over the coals for it.

Some of the staff are exceptional in what they deliver and manage to do the job with compassion, insight and convey a naturally therapeutic intelligent approach. To me they are few and far between unfortunately and are battling against financial restrictions, appalling pressure from the powers that be and current political policy that sees people with mental health problems at the bottom of the Government priorities.

Sadly less supportive people like the individual I encountered are the ones think who will end up running services such as CRHT as no one else will want to under these circumstances and the cost to society, the economy, people's lives will be huge and tragic just as it has been to me. Stupid me having expectations other than what I encountered - I' ve learned a lesson there.

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Response from Sussex Partnership NHS Foundation Trust

Dear Dream1up,

We are sorry to hear of your experience and would like to thank you for bringing this matter to our attention. We, as a team are always open to discussing any difficulties that people have and we are committed to getting it right for everyone. I would welcome the opportunity to speak you directly and hear more about your experiences and what you found unhelpful. Please do call me or email me on the contact details below. Alternatively, if you prefer, please call our Patient Advice and Liaison Service on 01903 843022 or email PALS@sussexpartnership.nhs.uk. I am sorry for any distress you have experienced as a result of your contact with our service.

Best wishes

Rob Barnes

Interim Urgent Care Service Manager

email: Robert.Barnes@sussexpartnership.nhs.uk

Tel: 01424 758910