"Very terrible reception system!"

About: Queen Charlotte's Hospital

I tried to call to 0203 313 5370 which was written on a paper they gave me first time. I wanted to make an appointment for birth preparation class and Breast feeding class but they said 'for your postcode, we don't take it. Call to 0203 313 5185'. I called to there and they said I need to call to a particular person who probably teaches at the class. So I called her but she said 'I'll call you back in 20min.' and she didn't. I call back to 0203 313 5185 again and the receptionist told me, ' oh! She might start her class. Call her back on Monday.' Is it normal in UK which is like this unorganized and irresponsibility system all the time? I feel so sorry to British people who have such a terrible medical support and systems. I'm so afraid to have a birth at here on my due day.

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