About: Queen Elizabeth Hospital (Gateshead)

waited months for appointment got to hospital for 7 am had all the usual checks was kept waiting till after 1 o'clock with no information about what was going on then called in and was told that they was cancelled my appointment but said I would go to the top of the list but don't know how long it will be and that it might be cancelled then as well . no way to treat any patients they offered me a free meal ticket as if that makes up for it

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Response from Queen Elizabeth Hospital

Hi, we're sorry to hear you've had a disappointing experience, and you're right it's not acceptable that staff didn't keep you well informed about any delays. If you contact our PALS team (Patient advice and liaison service) on 0800 953 0667 or pals@ghnt.nhs.uk they can look into it for you and help us improve our service for other patients as well.

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