"Must do better"

About: Wrightington Hospital

I feel compelled to write and register my annoyance and disappointment at having to wait over two and a half hours in the orthopaedic outpatient department.My visit was on Thursday 2nd October 2014 at 9.45 am for a 10.30 appointment with a Consultant. I complied with the instructions in having my Xray first. I was processed promptly and proceeded then to outpatients reception. I was informed by rception that there would be a delay in seeing the consultant.The information board indicated a one hour delay due to the huge amount of appointments,being overbooked for the respective consultants.The figure of one hour was ammneded several times during the morning, to a two hours delay.When I eventually saw a registrar it was 12.55, a wait of two and a half hours. I appreciate that certain patients need to be prioritised and clinicians have other demands that impact on their time. However having to wait this length of time is unacceptable and steps should be taken for a smoother patient friendly system.There was no indication given to the elderly/infirm patients waiting as to their place on the list .People have had to travel to the hospital and had they been informed of the delay they could have gone for refreshmants. In my oppinion this was a very poor show and not in keeping with the overall efficiency and effectiveness of the hospital. The appointments department are super efficient in their methods to notify patients reference the next visit ie letter,text & recorded message.We need to address giving of information to patients at all stages. An area perhaps for the use of volunteers.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››